01

Designing the trust layer

Services
Outcome

1. Project Summary

Background

Pain Points

Solutions

Design Goals

2. Process

Discover

Define

Design

Deliver

3. Conclusion

Takeaway

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Other Projects

Rethinking the clinical chart
User Research
User Research

03

EHR Systems

Rethinking the clinical chart

Restructured the clinician-facing patient chart to reduce documentation time and improve visit preparation at scale.

Trust before the transaction

02

Clinician Tools

Trust before the transaction

Rethinking the entry experience to shift from raw signups to sustainable retention.